CompTIA A+ (220-901)


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CompTIA A+ (220-901)

This online instructor led training course provides the knowledge necessary to support basic computer hardware and operating systems in today’s business world.

In this course students will learn best practices in troubleshooting, networking and security across a variety of device types in order to support their organization and set the stage for their own IT careers.

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StormWind’s two part CompTIA A+ course covers the hardware and software objectives students must master in order to pass the 220-901 exam and the 220-902 exam, both of which are required to achieve the CompTIA A+ Certification. The A+ Certification is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, Cisco, and Novell. Many technology companies have made CompTIA A+ certification mandatory for their service technicians.

Exams 220-901


Shane Sexton, A+, Security+, CCNA, CCA-V

Course Information

Skills Learned

Students will learn:

  • Networking: Applying core concepts and protocols such as IPv4, IPv6, DHCP, and subnet mask to set up and support wired and wireless networks.

Who Should Attend This Course

This course is appropriate for computer technicians, IT support staff, and help desk professionals with 6 to 12 months of hands-on experience. It will also help prepare professionals seeking CompTIA A+ certification (220-901/220-902)


  • Basic end-user skills with Windows-based PCs
  • Basic knowledge of computing concepts

Course Outline

  • Hardware
  • Networking
  • Mobile Devices
  • Hardware and Network Troubleshooting

Hands-On Labs

Intro to the World of IT

      • Understanding file sizes sequence
      • Identifying computer parts
      • Inserting a CD in a laptop
      • Identifying a port
      • Identifying computer components
      • Exploring installed hardware
      • Identifying input and output devices


        • Identifying video ports and connectors
        • Identifying additional ports and connectors
        • Understanding USB versions
        • Identifying video card ports
        • Modifying touchpad settings
        • Identifying D-shell connectors
        • Identifying desktop PC ports
        • Identifying sound card ports

On the Motherboard

      • Identifying components of a motherboard chipset
      • Identifying computer cooling systems
      • Understanding CPU removal procedure
      • Identifying processor families
      • Installing a processor
      • Installing expansion cards on a motherboard
      • Installing motherboard components
      • Providing cooling and ventilation to a motherboard
      • Identifying motherboard slots
      • Identifying a PCI-bus slot
      • Identifying a CPU socket
      • Installing a PCI sound card
      • Removing a damaged network card
      • Identifying the CPU package types

Intro to Configuration

      • Describing boot files
      • Identifying device manager error codes
      • Enabling hardware virtualization
      • Setting up a boot device priority
      • Installing a USB 3.0 PCI Express card (2.0 x4)
      • Installing firewire cards
      • Viewing system properties
      • Viewing interrupts for integrated ports
      • Viewing the Generic USB Hub properties
      • Changing the CMOS battery
      • Clearing the CMOS settings
      • Viewing memory addresses
      • Enabling external USB ports

Disassembly and Power

      • Installing laptop components
      • Disabling a touchpad
      • Identifying computer power supply connectors
      • Setting up a surge protected computer system
      • Configuring the UPS
      • Replacing the power supply
      • Installing SMPS and connecting it to the motherboard
      • Assembling computer components

Using a UPS to power computer components and ensure network connectivity

      • Identifying memory modules
      • Identifying types of RAM
      • Installing memory modules
      • Configuring the virtual memory size


      • Installing a floppy disk drive
      • Identifying RAID BIOS configuration settings
      • Identifying RAID level characteristics
      • Formatting a pen drive
      • Inserting a pen drive into the USB port
      • Performing disk cleanup
      • Cleaning up the hard disk drive
      • Connecting the motherboard to the internal hard drive
      • Supplying power to a SATA drive
      • Examining the hard drive
      • Inserting components of a computer
      • Removing a pen drive from a computer

Multimedia Devices

      • Identifying I/O ports of a motherboard
      • Identifying sound ports
      • Identifying features of scanner file formats
      • Connecting speakers to a computer
      • Connecting a digital camera to a computer
      • Identifying sound card driver version
      • Copying files to a disc
      • Installing an optical drive and PCI sound card


      • Identifying video features
      • Changing the color of the desktop
      • Changing the system’s screen saver
      • Connecting a keyboard, mouse, and monitor to a computer
      • Verifying properties of keyboards, disk drives, and network adapters
      • Connecting a monitor and headset to a computer
      • Changing the display settings of a laptop


      • Stopping and restarting the print spooler service
      • Describing error codes
      • Installing memory into a laser printer
      • Identifying the steps for using an inkjet cleaning solution
      • Identifying a daisy-wheel printer
      • Understanding the electrophotographic print process
      • Identifying printer connectors
      • Connecting a USB printer to a computer
      • Calibrating the printing device
      • Installing a printer
      • Inserting ink cartridges into a printer

Mobile Devices

      • Identifying symptoms of problems with the mobile OS
      • Configuring email in Android
      • Setting up a VPN in Android
      • Turning on personal hotspot of an iPhone
      • Disabling cellular data on an iPhone
      • Downloading Instagram from the App Store
      • Downloading Instagram from the Google Play Store
      • Activating Google Now
      • Identifying USB cables of devices
      • Viewing the iOS version
      • Turning on airplane mode of an iPhone
      • Replacing the battery of a smartphone and inserting a memory card
      • Viewing the version of an Android smartphone
      • Locking an iPhone with a password
      • Establishing a Bluetooth connection

Troubleshooting Review and Design

      • Understanding Bloom’s Taxonomy
      • Identifying computer troubleshooting steps
      • Comparing desktop and laptop components
      • Identifying features of a laptop and tablet
      • Investigating startup processes
      • Running Microsoft Security Essentials and removing infected files

Internet Connectivity

      • Identifying network connectors
      • Connecting the cable Internet access for your network
      • Connecting an iPhone to the Wi-Fi network
      • Connecting a new workstation to the Internet
      • Preparing for a video conference on Skype
      • Understanding Wibro


    • Understanding QoS levels
    • Understanding network card properties
    • Configuring the TCP/IP values
    • Identifying network cabling tools
    • Describing 802.11 modulation techniques
    • Connecting to a wireless network
    • Identifying key steps to plan a network
    • Describing 802.11 networking standards
    • Identifying IP address class values
    • Understanding advantages and disadvantages of topologies
    • Describing network functions
    • Troubleshooting the Wi-Fi connection issues
    • Identifying a network topology
    • Identifying OSI layer functions
    • Identifying TCP/IP layers
    • Identifying TCP/IP model layers
    • Identifying network types
    • Identifying the purpose of OSI layers
    • Identifying OSI layers
    • Connecting a remote desktop
    • Connecting a star topology
    • Identifying types of a cable
    • Identifying components of a coaxial cable
    • Connecting a workstation to the LAN and configuring IPv4 properties
    • Configuring Internet settings on a router
    • Connecting a router to the laptop
    • Installing a NIC
    • Connecting systems to the Internet through a firewall router
    • Adding and removing an IPv6 address


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