ITIL® Practitioner


Real Class Example

ITIL® Practitioner

In this online workshop training course, you will get an introduction on how to implement service improvements based on the ITIL® philosophy of “adopt and adapt”. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL® Practitioner certification exam.

This ITIL® course will cover nine guiding principles of service improvement: focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, be transparent, collaborate, and keep it simple.

ITIL® is a registered trade mark of AXELOS Limited. Our ITIL® courses are delivered in partnership with Logical Operations.

Exam: ITIL® Practitioner


Raymond Lacoste, ITILF, ITIL Practitioner, ITIL Intermediate

Course Information

Skills Learned

The ITIL® Practitioner course covers:

  • Service management concepts
  • Guiding Principles
  • Service improvement approach
  • Organizational change management

Who Should Attend This Course

This online training course will significantly benefit anyone seeking ITIL® Practitioner certification and everyone engaged in IT development, IT operations, and IT service management.


ITIL® Foundation v3 equivalent, v3 or 2011 is a mandatory requirement

Course Outline

  • How to adopt and adapt the ITIL Framework for business success
  • Navigate difficult decisions in service management with the 9 Guiding Principles
  • Use the CSI approach to structure improvement initiatives
  • Crucial aspects needed for all improvement initiatives
    • Measurements and Metrics
    • Communication
    • Organizational Change Management
  • Critical tools for all ITIL Practitioners


Like What You See? Let’s Get Started Training.

Call 480-850-9200 or submit below to get pricing for you or your team.