Course Overview

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. This class offers information on the lifecycle, service operations, continual improvement and more.

Course Outline

  • What is the ITIL?
  • IT Service and Process Management Overview
  • ITIL Core Lifecycle – Service Strategy
  • ITIL Core Lifecycle Stages Ð Service Design
  • ITIL Core Lifecycle Stages Ð Service Transition
  • Service Operation
  • Continual Improvement