70-345: Exchange Server 2016 Administration


Microsoft Course Demo

70-345: Exchange Server 2016 Administration

In this instructor-led, online training course, students will learn how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell.

Students also will learn how to manage client connectivity, message transport and hygiene, how to implement and manage highly available Exchange Server deployments, and how to implement back up and disaster recovery solutions.


Exam: 70-345


Doug Bassett, MCITP, MCSE, MCT

Course Information

Skills Learned

After completing this online training course, students will be able to:

  • Perform deployment and basic management of Exchange Server 2016
  • Manage Exchange Server 2016
  • Create and manage various recipient objects in Exchange Server 2016
  • Use Exchange Management Shell to create and manage various recipient objects in Exchange Server 2016, and perform various tasks to automate Exchange management procedures
  • Configure client connectivity to Exchange Server 2016, and manage Client Access services
  • Implement and manage high availability
  • Implement backup and disaster recovery for Exchange Server 2016
  • Configure message transport options
  • Configure message hygiene and security options
  • Implement and manage Exchange Online deployments
  • Monitor and troubleshoot Exchange Server 2016
  • Secure and maintain Exchange Server 2016

Who Should Attend This Course

This course is meant for IT generalists and help desk professionals who want to learn about Exchange Server 2016.


None, but it is recommended that students have:

  • Two years of experience administering Windows Server, including Windows Server 2012 R2 or Windows Server 2016
  • Two years experiencing working with Active Directory Domain Services (AD DS). Two years experience working with name resolution including Domain Name System (DNS)
  • Understanding of TCP/IP and networking concepts
  • Understanding of Windows Server 2012 R2 or later, and AD DS, including planning, designing, and deploying
  • Understanding of security concepts such as authentication and authorization

Course Outline

1. Exchange 2016 Deployment

  • Features and Functions of Exchange
  • Deployment Requirements and Options
  • Server Role Architecture
  • New Features for Exchange 2013 Admins
  • New Features for Exchange 2010 Admins
  • De-emphasized and Discontinued Features
  • AD DS and Exchange Integration
  • DNS Requirements
  • Software Requirements
  • Hardware Sizing
  • Infrastructure requirements
  • Preparing Active Directory for Exchange
  • Virtualization of Exchange
  • Exchange in Azure
  • Exchange Server Setup Wizard Options
  • Post-Installation
  • Deployment Options

2. Exchange Administration

  • Role Based Access Control (RBAC) Overview
  • Management Role Groups
  • Built-in Management Role Groups
  • Permissions
  • Custom Role Group Creation
  • Custom Role Group Configuration
  • Built-in User Roles
  • Management Role Assignment Policies
  • Exchange Server Spit Permissions
  • Audit Logging Planning
  • Administrator Audit Logging
  • Mailbox Audit Logging
  • Audit Logging Configuration
  • Viewing Audit logs
  • Exchange Server Workload Management
  • Change Management
  • Software Updates
  • Updating a Highly Available Environment
  • Hardware Updates

3. Exchange Management

  • Exchange Management Tools
  • Exchange Admin Center
  • Windows PowerShell
  • Exchange Management Shell
  • Mailbox Server Role
  • Client Access Servers and Mailbox Server Interactions
  • Mailbox Store
  • Database Logs
  • Mailbox Database Updates
  • Mailbox Database Storage Options
  • Mailbox Database Import and Export
  • Mailbox Server Initial Configuration
  • Storage Configuration
  • Mailbox Database and Log Creation and Management

4. Recipients

  • Exchange Recipients
  • Resource Mailboxes
  • Site Mailboxes
  • Public Folder mailboxes
  • Distribution Groups
  • Linked Mailboxes
  • User Mailbox Settings
  • Distribution Group Management
  • Resource Mailbox Management
  • Shared Mailbox Management
  • Contact and Mail user Management
  • Public Folder Mailbox Management
  • Site Mailbox Configuration
  • Address List Overview
  • Address List Configuration
  • Offline Address book Configuration
  • Address book Policies
  • Address book Policy Configuration
  • Email Address Policies
  • Email Address Policy Configuration

5. Exchange Management Shell

  • Windows PowerShell Integrated Scripting Environment (ISE) Features
  • Connecting Exchange Management Shell to Exchange Server and Exchange Online
  • Recipient Object Management with Exchange Management Shell (EMS)
  • Windows PowerShell Pipelines
  • Windows PowerShell Output Formatting
  • Loops and Conditional Expressions
  • Output Filtering and Windows PowerShell
  • Recipient Management with Exchange Management Shell (EMS)
  • Server Configuration with EMS Cmdlets
  • Server Monitoring with EMS Cmdlets
  • Exchange Management Shell Script Creation
  • Managing Recipients with EMS Scripts
  • Included Exchange Management Shell Scripts
  • Third Party Resources for Exchange Management Shell Scripts

6. Client Connectivity

  • Client Access Services Operations
  • Client Access Services Configuration
  • Namespace Configuration and Management
  • Certificate Configuration
  • Certificate Management
  • Pop3 and IMAP4 Client Access
  • Autodiscover Overview
  • Autodiscover Configuration
  • Availability Service Overview
  • MailTip Overview
  • MailTip Configuration
  • Internal Outlook Client Connection
  • External Outlook Client Connection
  • Non-Outlook Client Connection
  • Outlook on the Web
  • ActiveSync
  • Mobile Device Client
  • Security Guidelines
  • Outlook on the Web Configuration Options
  • Outlook Add-ins
  • Office Online Server
  • Outlook on the Web Offline Access
  • ActiveSync Protocol Operations
  • ActiveSync Policies Managing Mobile Devices
  • Managing Mobile Devices
  • Mobile Device Access Management
  • Mobile Device Management Alternatives

7. High Availability

  • High Availability Components
  • Database Availability Group (DAG) Introduction
  • DAG Operations
  • Highly Available Client Access Services
  • Highly Available Transport Services
  • Multiple Mail Exchanger (MX) Records
  • Site Resilience
  • DAG Database Protection
  • DAG Database Configuration
  • Failover Process
  • Lagged Database Copies
  • DAG Creation and Configuration
  • DAG Troubleshooting
  • Replication Health Monitoring
  • Client Access Service High Availability
  • Load Balancing
  • Layer 4 Load Balancers
  • Layer 7 Load Balancers
  • Namespaces and Load Balancing
  • Highly Available Client Access Service Concepts
  • Client Access Services Load Balancer Configuration

8. Disaster Recovery

  • Data Loss
  • Data Loss Mitigation
  • Disaster Recovery Timelines
  • Native Data Protection
  • Backup and Restore Overview
  • Backup Media
  • Backup Requirements
  • Backing up Exchange 2016
  • Function Recovery Options
  • Mailbox Data and Database Recovery Options
  • Database Repair
  • Recovery Database Process
  • Dial-Tone Recovery
  • Dial-Tone Recovery Process
  • Client Access Services Recovery
  • Public Folder Recovery

9. Message Transport

  • Message Transport Components
  • Message Routing
  • Default Message Flow Modification Options
  • Transport Agents
  • SMTP Message Delivery Troubleshooting Tools
  • Message Transport Options
  • Accepted Domains
  • Remote Domains
  • SMTP Send Connector
  • SMTP Receive Connector
  • Message Moderation
  • Message Journaling
  • Transport Rules
  • Transport Rule Operations
  • Transport Rule Configuration
  • Data Loss Prevention Policy Configuration

10. Antivirus, Anti spam, and Malware Protection

  • Messaging Security Requirements
  • SMTP Gateway
  • Edge Transport Server
  • Infrastructure Requirements
  • EdgeSync Overview
  • EdgeSync Configuration
  • Edge Transport Server Message Flow
  • Antivirus Solution Requirements
  • Antivirus Solution Implementation Options
  • Exchange Online Protection
  • Antivirus Solution Deployment Best Practices
  • Anti spam Solution Overview
  • Exchange Spam Filtering Features
  • Spam Filter Application
  • Sender ID Filtering Configuration
  • Sender Reputation Filtering Configuration
  • Content Filtering Configuration
  • Spam Confidence Level (SCL) Score
  • Anti spam Solution Deployment Best Practices

11. Exchange Online

  • Office 365 Overview
  • Exchange Online Features
  • Exchange Online Migrations
  • Online User Subscriptions
  • Exchange Online Deployment Options
  • Coexistence with Exchange Online
  • Office 365 Tenant Creation
  • Office 365 Trial Tenants
  • Office 365 Admin Portals
  • Office 365 Admin Center
  • Exchange Online Management
  • User, Group, and Mailbox Provisioning
  • Connecting Windows PowerShell to Exchange Online
  • Migration Options
  • Migration Scenarios
  • Migration Preparation
  • Migration Steps
  • Coexistence with Office 365
  • Migration Implementation Best Practices

12. Monitoring and Troubleshooting

  • Performance Monitoring
  • Performance Baselines
  • Performance Baseline Creation
  • Monitoring Tools
  • Exchange Key Performance Counters
  • Mailbox Server Key Performance Counters
  • Transport Key Performance Counters
  • Client Access Server Key Performance Counters
  • Collected Data Analysis
  • Troubleshooting Database Failures
  • Troubleshooting Database Replication
  • Troubleshooting performance Issues
  • Troubleshooting Connectivity issues
  • Troubleshooting Transport Components


This lab consists of a sandbox environment where you can configure or edit any of the administrative configurations you have learned during class. The lab consists of a domain controller, an exchange server to manage from, one operating as a witness and finally a stand-alone edge transport server. In this environment you are the admin. Feel free to break, manage or add services as you see fit!


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