Administering Cisco Unified Communications Manager and Unity Connection


Cisco Course Demo

Administering Cisco Unified Communications Manager
and Unity Connection

This instructor led, online training course is designed to support the Cisco Collaboration engineer or administration with a focus on basic adds, moves, and changes. Students will learn the basics of how a Cisco Unified Communications cluster operates within a production environment. Students will learn some of the more common features and applications available including how to configure or modify media resources such as music on hold (MOH), conferencing (MeetMe, ConferenceNow), as well as other standard features such as DND, iDivert, hold, call park, and more!

Students will also learn the fundamentals of CUCM’s call routing logic which includes exploring route patterns, route lists, route groups (local route groups) as well as a very important topic; Class of Service (CoS), ie. Calling search spaces and route partitions.

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Ralph Smith,
CCNA, CCNP Collaboration

Course Information

Skills Learned

By the end of the course, student’s will know:

  • the basics of how a CUCM cluster operates
  • how to configure and modify media resources
  • how to conference
  • the fundamentals of CUCM’s call routing logic

Who Should Attend This Course

This course is intended for Network administrators and individuals seeking knowledge about administering a Cisco Unified Communications Manager and Unity Connection.


None, but we recommend that students’ have:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways

Course Outline

Introduction to Cisco Unified Communications Fundamentals and Network Terminology

  • Understanding basic components of CUCM
  • Understanding fundamental network terminology

Understanding CUCM Administrative and User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Common Phone and User Configuration Settings

  • Adding, modifying, and deleting endpoints
  • Adding, modifying, and deleting users

Basic Dial Plan Using NANP

  • Describing Dial Plan Components
  • Class of Service (COS)

Configuring Endpoint Phone Features

  • Shared lines
  • Call Park
  • DND
  • iDivert
  • Music on Hold (MOH)
  • Extension Mobility

Basic Media Resource Configuration

  • Understanding Media Resources
  • Annunciators and MOH
  • Describing Conference Devices
  • Implementing Conference Bridges

Basic Cisco Unity Connection Architecture

  • Basic CUC Architecture
  • Integrating CUCM with CUC (SIP)
  • Understanding Cisco Unity Connection Administrative Interfaces
  • Configuring CUC Users, Mailboxes and Endpoints for CUC Access
  • Introduction to CUC Call Handlers

Basic Call Detail Records (CDRs) and Disaster Recovery

  • Introduction to Call Detail Records
  • Configuring Disaster Recovery Backup
  • Performing CUCM Backup and Recovery


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