ACUCM and Unity Connection - Online Cisco Training

Overview

This instructor led, online training course is designed to support the Cisco Collaboration engineer or administration with a focus on basic adds, moves, and changes. Students will learn the basics of how a Cisco Unified Communications cluster operates within a production environment. Students will learn some of the more common features and applications available including how to configure or modify media resources such as music on hold (MOH), conferencing (MeetMe, ConferenceNow), as well as other standard features such as DND, iDivert, hold, call park, and more!

Students will also learn the fundamentals of CUCM’s call routing logic which includes exploring route patterns, route lists, route groups (local route groups) as well as a very important topic; Class of Service (CoS), ie. Calling search spaces and route partitions.

COURSE INSTRUCTOR

Ralph Smith, Cisco

COURSE DIFFICULTY

Beginner

COURSE DURATION

14h

Skills Learned

After completing this online training course, students will be able to:

The basics of how a CUCM cluster operates
How to configure and modify media resources
How to conference
The fundamentals of CUCM’s call routing logic

This course is intended for Network administrators and individuals seeking knowledge about administering a Cisco Unified Communications Manager and Unity Connection.

None, but we recommend that students’ have:

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways

01. Introduction to Cisco Unified Communications Fundamentals and Network Terminology

Understanding basic components of CUCM
Understanding fundamental network terminology

02. Understanding CUCM Administrative and User Interfaces

Understanding Administrator Interfaces
Understanding End-User Interfaces

03. Common Phone and User Configuration Settings

Adding, modifying, and deleting endpoints
Adding, modifying, and deleting users

04. Basic Dial Plan Using NANP

Describing Dial Plan Components
Class of Service (COS)

05. Configuring Endpoint Phone Features

Shared lines
Call Park
DND
iDivert
Music on Hold (MOH)
Extension Mobility

06. Basic Media Resource Configuration

Understanding Media Resources
Annunciators and MOH
Describing Conference Devices
Implementing Conference Bridges

07. Basic Cisco Unity Connection Architecture

Basic CUC Architecture
Integrating CUCM with CUC (SIP)
Understanding Cisco Unity Connection Administrative Interfaces
Configuring CUC Users, Mailboxes and Endpoints for CUC Access
Introduction to CUC Call Handlers

08. Basic Call Detail Records (CDRs) and Disaster Recovery

Introduction to Call Detail Records
Configuring Disaster Recovery Backup
Performing CUCM Backup and Recovery

SKILLS LEARNED

Skills Learned

After completing this online training course, students will be able to:

The basics of how a CUCM cluster operates
How to configure and modify media resources
How to conference
The fundamentals of CUCM’s call routing logic

WHO SHOULD ATTEND

This course is intended for Network administrators and individuals seeking knowledge about administering a Cisco Unified Communications Manager and Unity Connection.

PREREQUISITES

None, but we recommend that students’ have:

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways

COURSE OUTLINE

01. Introduction to Cisco Unified Communications Fundamentals and Network Terminology

Understanding basic components of CUCM
Understanding fundamental network terminology

02. Understanding CUCM Administrative and User Interfaces

Understanding Administrator Interfaces
Understanding End-User Interfaces

03. Common Phone and User Configuration Settings

Adding, modifying, and deleting endpoints
Adding, modifying, and deleting users

04. Basic Dial Plan Using NANP

Describing Dial Plan Components
Class of Service (COS)

05. Configuring Endpoint Phone Features

Shared lines
Call Park
DND
iDivert
Music on Hold (MOH)
Extension Mobility

06. Basic Media Resource Configuration

Understanding Media Resources
Annunciators and MOH
Describing Conference Devices
Implementing Conference Bridges

07. Basic Cisco Unity Connection Architecture

Basic CUC Architecture
Integrating CUCM with CUC (SIP)
Understanding Cisco Unity Connection Administrative Interfaces
Configuring CUC Users, Mailboxes and Endpoints for CUC Access
Introduction to CUC Call Handlers

08. Basic Call Detail Records (CDRs) and Disaster Recovery

Introduction to Call Detail Records
Configuring Disaster Recovery Backup
Performing CUCM Backup and Recovery

Administering Cisco Unified Communications Manager and Unity Connection

Overview

Skills Learned

The basics of how a CUCM cluster operates

How to configure and modify media resources

How to conference

The fundamentals of CUCM’s call routing logic

Skills Learned

The basics of how a CUCM cluster operates

How to configure and modify media resources

How to conference

The fundamentals of CUCM’s call routing logic

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