Effective Date: November 2025
Last Updated: November 2025
StormWind, LLC (“Company,” “we,” “us,” or “our”) provides online training and
digital content services through our web-based learning management system (the
“Services”). This Privacy Policy explains how we collect, use, disclose, and protect
personal information, and what choices you have regarding your data.
1. Scope
This Privacy Policy applies to all personal information collected from:
- Visitors to our websites and marketing pages,
- Individual users and students who access our licensed content or training platforms, and
- Business clients, administrators, and partners who use or manage our Services.
This policy does not apply to third-party sites linked from our Services or to
content uploaded and controlled by business customers acting as data controllers.
2. Information We Collect
We collect personal and non-personal information from several sources:
2.a. Information You Provide
- Account managers: name, company, title, and contact details (email, phone, mailing address).
- Students: account login credentials and profile data, including name and email address.
- Payment or billing details (processed securely through third-party providers such as QuickBooks or similar).
- Communications with us (support requests, surveys, chat logs, emails).
2.b. Information Collected Automatically
- IP address, browser type, operating system, and device identifiers.
- Usage data such as pages viewed, time spent, and access logs within our platform.
- Cookies, web beacons, and similar technologies (see Section 7).
2.c. Information from Third Parties
- Analytics and marketing platforms (e.g., Google Analytics, HubSpot, or AdRoll).
- CRM and customer success tools.
- Public sources or business directories for account verification or lead enrichment.
3. How We Use Your Information
We use personal information to:
- Provide, maintain, and improve our Services and content platforms.
- Create and manage your user account and license access.
- Process transactions and manage billing.
- Send important notices about your account, renewals, or security updates.
- Provide customer support and respond to inquiries.
- Personalize learning experiences and recommend relevant content.
- Conduct analytics and measure product performance.
- Send marketing communications (where permitted), with the option to unsubscribe at any time.
- Comply with legal obligations and enforce our Terms and Conditions.
4. Legal Basis (for Canadian and International Users)
Where applicable law requires a legal basis for processing, we rely on one or more of the following:
- Performance of a contract (providing Services under your license agreement).
- Legitimate interests (to improve, secure, and market our Services).
- Consent (for marketing communications or cookies where required).
- Compliance with legal obligations (e.g., accounting, tax, or data retention).
5. How We Share Information
We do not sell personal information. We may share information only as follows:
- Service Providers: trusted third parties who assist in hosting, analytics, payment
processing, marketing, or customer support—bound by confidentiality and data protection obligations. - Legal Compliance: to comply with applicable laws, court orders, or enforce our rights.
- Business Transfers: in connection with a merger, acquisition, or sale of assets,
provided safeguards are maintained. - Aggregated or De-Identified Data: shared for analytics or research, which cannot
identify individuals.
6. Data Retention
We retain personal information for as long as necessary to provide the Services, fulfill the purposes
described above, and comply with legal obligations. When data is no longer required, we securely delete
or anonymize it.
7. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Enable site functionality and security,
- Remember preferences and login sessions,
- Analyze site traffic and usage patterns,
- Support marketing and retargeting.
You can manage cookie preferences through your browser settings or by visiting the Network Advertising
Initiative opt-out page. If you disable cookies, some parts of our Services may not function properly.
8. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Encryption in transit and at rest,
- Role-based access controls,
- Secure data centers and network protections,
- Periodic security audits and incident response protocols.
While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute
protection against unauthorized access. In the event of a security incident, communication will be sent
to affected parties within five (5) business days of discovery of the incident.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal data,
- Request correction or deletion,
- Opt-out of certain data uses (such as marketing or “sale/share” under the California Privacy Rights Act),
- Withdraw consent (where applicable),
- Lodge a complaint with a data protection authority.
To exercise these rights, please contact us at
support@stormwindlive.com.
We may verify your identity before processing your request.
10. Children’s Privacy
Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect
personal data from children. If you believe a child has provided us information, please contact us, and
we will delete it promptly.
11. International Data Transfers
If you access our Services from outside the United States, please note that your data may be transferred
to and processed in the U.S. We use contractual and technical safeguards to protect such transfers in
compliance with applicable law, including Canadian and EU-equivalent requirements.
12. Third-Party Links and Services
Our website may contain links to third-party sites. We are not responsible for their content or privacy
practices. We encourage you to review their privacy policies before providing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
The “Effective Date” above will always show the latest version. Material changes will be communicated
through our website or by email notification where required.
14. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact:
StormWind, LLC
17550 N Perimeter Drive, Ste 300
Scottsdale, AZ 85255
Email: support@stormwindlive.com
15. Notice to California Residents
Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to know what
categories of personal information we collect, use, and disclose. StormWind, LLC does not sell or share
personal information for monetary consideration. You may exercise your rights to access or delete data by
contacting support@stormwindlive.com and including
“California Privacy Request” in the subject line.
By using our Services, you consent to the collection, use, and transfer of your information in accordance
with this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions.
