This instructor led, online training course is designed to support the Cisco Collaboration engineer or administration with a focus on basic adds, moves, and changes. Students will learn the basics of how a Cisco Unified Communications cluster operates within a production environment. Students will learn some of the more common features and applications available including how to configure or modify media resources such as music on hold (MOH), conferencing (MeetMe, ConferenceNow), as well as other standard features such as DND, iDivert, hold, call park, and more!
Students will also learn the fundamentals of CUCM’s call routing logic which includes exploring route patterns, route lists, route groups (local route groups) as well as a very important topic; Class of Service (CoS), ie. Calling search spaces and route partitions.