Welcome to the Being Truthful about Tough Messages video lesson meant to teach you how to face difficult discussions with honesty and directness. In this lesson, learners will become aware of why people often aren’t truthful about tough messages at work. In addition, viewers will learn about the four types of truth resistance: psychological resistance, financial resistance, perceptual resistance, and confident awareness. Finally, learners will receive useful tips for conveying difficult messages truthfully and productively.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Transparency in Communication
Develop Strategies for Delivering Difficult Messages Effectively
Identify Techniques to Manage Emotional Reactions
Practice Active Listening and Empathy in Conversations
Create a Plan for Ongoing Communication Following Tough Conversations
Communication Professionals, Managers, Team Leaders, HR Representatives, Anyone Delivering Difficult Messages
None
01. Introduction to Tough Messages
02. The Role of Honesty in Communication
03. Strategies for Effective Delivery
04. Managing Reactions and Emotions
05. Follow-Up Communication Techniques
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Transparency in Communication
Develop Strategies for Delivering Difficult Messages Effectively
Identify Techniques to Manage Emotional Reactions
Practice Active Listening and Empathy in Conversations
Create a Plan for Ongoing Communication Following Tough Conversations
WHO SHOULD ATTEND
Communication Professionals, Managers, Team Leaders, HR Representatives, Anyone Delivering Difficult Messages
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Tough Messages
02. The Role of Honesty in Communication
03. Strategies for Effective Delivery
04. Managing Reactions and Emotions
05. Follow-Up Communication Techniques
