Welcome to the “Bridging the Empathy Disconnect” video lesson intended to highlight what NOT to do in your efforts to be empathetic at work. This video lesson is the second of two in the two-part “Empathy as a Soft Skill” series. Throughout this lesson, viewers consider two basic categories of non-empathetic people and learn how they miss the mark when it comes to empathizing with others. If learners understand where people often go wrong in showing empathy, they’ll be able to bridge the empathy gap and truly identify with the thoughts, feelings, and attitudes of others.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify common pitfalls in showing empathy
Understand the impact of non-empathetic behavior in the workplace
Develop strategies to improve empathetic communication
Recognize the importance of empathy in team dynamics
Apply lessons learned to foster a more inclusive work environment
Professionals in leadership roles, Human resources personnel, Team managers, Customer service representatives
Completion of “Empathy as a Soft Skill” Part One
01. Understanding Empathy and Its Importance
02. Common Non-Empathetic Behaviors
03. Strategies for Bridging the Empathy Disconnect
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify common pitfalls in showing empathy
Understand the impact of non-empathetic behavior in the workplace
Develop strategies to improve empathetic communication
Recognize the importance of empathy in team dynamics
Apply lessons learned to foster a more inclusive work environment
WHO SHOULD ATTEND
Professionals in leadership roles, Human resources personnel, Team managers, Customer service representatives
PREREQUISITES
Completion of “Empathy as a Soft Skill” Part One
COURSE OUTLINE
01. Understanding Empathy and Its Importance
02. Common Non-Empathetic Behaviors
03. Strategies for Bridging the Empathy Disconnect
