Welcome to “Building Great Relationships with Difficult People,” a video lesson that provides strategies for managing workplace relationships with toxic individuals. This video lesson is the last of five in the “Building Great Relationships” video course, which guides learners in establishing trusting relationships with anyone they encounter at work. During this lesson, learners will consider their options for dealing with difficult personalities on the job. Ultimately, viewers should feel empowered to respond to problematic people and maintain a productive working relationship with them, even if they’re not the best of friends. (Keywords: communication, respect, emotional intelligence, conflict management, conflict resolution, professionalism)
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Identify effective strategies for managing difficult workplace relationships
Develop techniques to maintain professionalism in challenging interactions
Enhance emotional intelligence to better understand and respond to others
Implement conflict resolution skills to address workplace disputes
Foster a productive working environment despite interpersonal challenges
Professionals working in team environments, Managers, Human Resources personnel, Customer service representatives, Anyone facing challenges with difficult colleagues
None
01. Understanding Difficult Personalities
02. Strategies for Effective Communication
03. Conflict Management Techniques
04. Building Emotional Intelligence
05. Maintaining Professional Relationships
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify effective strategies for managing difficult workplace relationships
Develop techniques to maintain professionalism in challenging interactions
Enhance emotional intelligence to better understand and respond to others
Implement conflict resolution skills to address workplace disputes
Foster a productive working environment despite interpersonal challenges
WHO SHOULD ATTEND
Professionals working in team environments, Managers, Human Resources personnel, Customer service representatives, Anyone facing challenges with difficult colleagues
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Difficult Personalities
02. Strategies for Effective Communication
03. Conflict Management Techniques
04. Building Emotional Intelligence
05. Maintaining Professional Relationships
