Welcome to the “Navigating Different Forms of Communication” lesson designed to teach viewers how and when to use the different types of communication that are available in the workplace. This lesson is the sixth of seven in the “Business Etiquette” course, which will go through common workplace etiquette practices that are necessary to know. In this lesson, expect to learn about etiquette for emails, instant messages, and video calls. By the end, learners will have a better understanding of the appropriate communication type to use depending on the situation.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Identify the appropriate communication method for different workplace scenarios
Demonstrate proper email etiquette and best practices
Utilize instant messaging effectively while maintaining professionalism
Conduct video calls with proper etiquette and presence
Recognize the importance of non-verbal communication in virtual settings
Professionals at all levels, Team Leaders, HR Personnel, Customer Service Representatives
None
01. Introduction to Communication Types
02. Email Etiquette Best Practices
03. Effective Use of Instant Messaging
04. Conducting Professional Video Calls
05. Understanding Non-Verbal Communication
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the appropriate communication method for different workplace scenarios
Demonstrate proper email etiquette and best practices
Utilize instant messaging effectively while maintaining professionalism
Conduct video calls with proper etiquette and presence
Recognize the importance of non-verbal communication in virtual settings
WHO SHOULD ATTEND
Professionals at all levels, Team Leaders, HR Personnel, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Communication Types
02. Email Etiquette Best Practices
03. Effective Use of Instant Messaging
04. Conducting Professional Video Calls
05. Understanding Non-Verbal Communication
