Welcome to the “Communication Toolkit: Apologizing at Work” video lesson intended to describe how to say sorry and make amends when you’ve made a mistake. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. Apologizing to others is tough, whether it’s to your coworkers, customers, or boss. In this lesson, you’ll learn key steps to help you say sorry and resolve issues effectively.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Apologizing in a Professional Setting
Identify Effective Techniques for Delivering Apologies
Craft Personalized Apologies Based on Context
Recognize the Impact of Apologies on Team Dynamics
Develop Strategies for Moving Forward After an Apology
Professionals in Corporate Communication, Team Leaders, Human Resources Personnel, Managers, Employees Seeking to Improve Workplace Relationships
None
01. Introduction to Apologizing in the Workplace
02. Key Elements of a Sincere Apology
03. Common Apology Pitfalls to Avoid
04. Practice Scenarios for Apologizing
05. Strategies for Rebuilding Trust After an Apology
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Apologizing in a Professional Setting
Identify Effective Techniques for Delivering Apologies
Craft Personalized Apologies Based on Context
Recognize the Impact of Apologies on Team Dynamics
Develop Strategies for Moving Forward After an Apology
WHO SHOULD ATTEND
Professionals in Corporate Communication, Team Leaders, Human Resources Personnel, Managers, Employees Seeking to Improve Workplace Relationships
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Apologizing in the Workplace
02. Key Elements of a Sincere Apology
03. Common Apology Pitfalls to Avoid
04. Practice Scenarios for Apologizing
05. Strategies for Rebuilding Trust After an Apology
