Welcome to the “Communication Toolkit: Connecting Over the Phone” video lesson meant to help learners communicate more meaningfully through phone conversations. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. Throughout this lesson, learners will evaluate the benefits and drawbacks of phone communication so they can better identify when telephone is the appropriate medium for their message. In addition, viewers will learn useful tips for ensuring their phone conversations are as effective as possible.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Evaluate the Benefits and Drawbacks of Phone Communication
Identify When Telephone is the Appropriate Medium for Their Message
Implement Tips for Effective Phone Conversations
Enhance Their Overall Communication Skills
Employees, Employers, Communication Professionals, Team Leaders, Customer Service Representatives
None
01. Introduction to Phone Communication
02. Benefits and Drawbacks of Phone Conversations
03. Tips for Effective Communication Over the Phone
04. Practical Scenarios and Role-Playing Exercises
05. Conclusion and Key Takeaways
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Evaluate the Benefits and Drawbacks of Phone Communication
Identify When Telephone is the Appropriate Medium for Their Message
Implement Tips for Effective Phone Conversations
Enhance Their Overall Communication Skills
WHO SHOULD ATTEND
Employees, Employers, Communication Professionals, Team Leaders, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Phone Communication
02. Benefits and Drawbacks of Phone Conversations
03. Tips for Effective Communication Over the Phone
04. Practical Scenarios and Role-Playing Exercises
05. Conclusion and Key Takeaways
