Welcome to the Communication Toolkit: Conversing with Customers video lesson meant to give helpful tips to viewers who communicate with customers. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. In this lesson, viewers will learn what to do to improve their conversations with clients and excel at their job. With these tips, conversations can be a more positive experience for both the viewers and the customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Improve Their Communication Skills With Customers
Enhance Customer Interaction Experiences
Apply Effective Conversation Techniques
Resolve Customer Issues More Efficiently
Build Stronger Customer Relationships
Customer Service Representatives, Sales Professionals, Team Leaders, Managers
None
01. Importance of Effective Communication
02. Key Techniques for Engaging Conversations
03. Handling Difficult Customer Interactions
04. Providing Clear and Concise Information
05. Building Rapport and Trust with Customers
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Improve Their Communication Skills With Customers
Enhance Customer Interaction Experiences
Apply Effective Conversation Techniques
Resolve Customer Issues More Efficiently
Build Stronger Customer Relationships
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Importance of Effective Communication
02. Key Techniques for Engaging Conversations
03. Handling Difficult Customer Interactions
04. Providing Clear and Concise Information
05. Building Rapport and Trust with Customers
