Welcome to the Communication Toolkit: IM at Work video lesson meant to educate viewers on the etiquette of instant messaging at work. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. In this lesson, viewers will learn which instances IM should be used instead of email or face-to-face conversations and when IM is not appropriate. Plus, some tips on using IM properly in the workplace will ensure viewers will stay professional and efficient when leveraging IM.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Appropriate Situations for Using Instant Messaging
Recognize the Etiquette of Instant Messaging in Professional Settings
Apply Tips for Effective and Professional IM Communication
Differentiate Between When to Use IM, Email, or Face-to-Face Conversations
Employees, Managers, Team Leaders, Communication Professionals
None
01. Introduction to Instant Messaging in the Workplace
02. Best Practices for Professional Communication via IM
03. Situational Awareness: When to Use IM vs. Other Communication Methods
04. Common Mistakes to Avoid in Instant Messaging
05. Conclusion and Key Takeaways
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Appropriate Situations for Using Instant Messaging
Recognize the Etiquette of Instant Messaging in Professional Settings
Apply Tips for Effective and Professional IM Communication
Differentiate Between When to Use IM, Email, or Face-to-Face Conversations
WHO SHOULD ATTEND
Employees, Managers, Team Leaders, Communication Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Instant Messaging in the Workplace
02. Best Practices for Professional Communication via IM
03. Situational Awareness: When to Use IM vs. Other Communication Methods
04. Common Mistakes to Avoid in Instant Messaging
05. Conclusion and Key Takeaways
