Welcome to the “Communication Toolkit: Mastering Small Talk” video lesson intended to explain how you can become more confident when making small talk. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. You can’t avoid all small talk situations, so you might as well embrace them! By doing things like asking questions and listening actively, you’ll be able to become more comfortable when you have to make small talk.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Initiate and maintain engaging conversations
Use effective listening techniques to enhance dialogue
Identify appropriate topics for small talk in various settings
Build rapport and establish connections with others
Overcome anxiety and hesitation in social interactions
Professionals, Team Leaders, Sales Representatives, Customer Service Agents, Anyone Looking to Improve Communication Skills
None
01. Understanding the Importance of Small Talk
02. Techniques for Effective Communication
03. Strategies for Overcoming Communication Barriers
04. Practicing Small Talk in Real-Life Scenarios
05. Building Confidence in Social Situations
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Initiate and maintain engaging conversations
Use effective listening techniques to enhance dialogue
Identify appropriate topics for small talk in various settings
Build rapport and establish connections with others
Overcome anxiety and hesitation in social interactions
WHO SHOULD ATTEND
Professionals, Team Leaders, Sales Representatives, Customer Service Agents, Anyone Looking to Improve Communication Skills
PREREQUISITES
None
COURSE OUTLINE
01. Understanding the Importance of Small Talk
02. Techniques for Effective Communication
03. Strategies for Overcoming Communication Barriers
04. Practicing Small Talk in Real-Life Scenarios
05. Building Confidence in Social Situations
