Welcome to the “Conflict Management Crash Course” video course intended to inform the viewer about the basics of conflict management. This course, comprising three video lessons, explores what causes conflict, how people deal with it, and how it can be managed productively. The viewer of this course should be better equipped to recognize what causes workplace conflict and to adjust their conflict management style depending on the situation. Ultimately, the learner will be more adept when it comes to conflict management.
Overview
COURSE DIFFICULTY
COURSE DURATION
17m
Skills Learned
After completing this online training course, students will be able to:
Identify the Causes of Workplace Conflict
Recognize Different Conflict Management Styles
Adjust Their Conflict Management Approach Based on Situations
Apply the Thomas-Kilmann Conflict Mode Model
Develop Strategies for Productive Conflict Resolution
Managers, Team Leaders, HR Professionals, Employees in Conflict Situations
None
01. Introduction to Conflict Management
02. Understanding Conflict Causes
03. Conflict Management Styles and Their Applications
04. Techniques for Productive Conflict Resolution
05. Case Studies and Practical Applications
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Causes of Workplace Conflict
Recognize Different Conflict Management Styles
Adjust Their Conflict Management Approach Based on Situations
Apply the Thomas-Kilmann Conflict Mode Model
Develop Strategies for Productive Conflict Resolution
WHO SHOULD ATTEND
Managers, Team Leaders, HR Professionals, Employees in Conflict Situations
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Conflict Management
02. Understanding Conflict Causes
03. Conflict Management Styles and Their Applications
04. Techniques for Productive Conflict Resolution
05. Case Studies and Practical Applications
