Welcome to the “Conflict Management Styles” video lesson meant to describe how different conflict management styles can be used effectively. This lesson is the second of three in the “Conflict Management Crash Course” series, which explores what causes conflict, how people deal with it, and how it can be managed productively. This lesson introduces the learner to the five conflict management styles outlined in the Thomas-Kilmann Conflict Mode Model. Each style mentioned in this lesson has its merits, and all are necessary for productive conflict management.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify Different Conflict Management Styles
Analyze Situations to Determine Appropriate Conflict Resolution Strategies
Apply Effective Communication Techniques to Manage Conflicts
Develop Skills to Foster a Collaborative Work Environment
Managers, Team Leaders, HR Professionals, Employees in Collaborative Roles
None
01. Introduction to Conflict Management
02. Overview of Conflict Management Styles
03. Techniques for Effective Conflict Resolution
04. Communication Skills for Conflict Management
05. Strategies for Creating a Positive Work Environment
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Different Conflict Management Styles
Analyze Situations to Determine Appropriate Conflict Resolution Strategies
Apply Effective Communication Techniques to Manage Conflicts
Develop Skills to Foster a Collaborative Work Environment
WHO SHOULD ATTEND
Managers, Team Leaders, HR Professionals, Employees in Collaborative Roles
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Conflict Management
02. Overview of Conflict Management Styles
03. Techniques for Effective Conflict Resolution
04. Communication Skills for Conflict Management
05. Strategies for Creating a Positive Work Environment
