Welcome to the “Conflict Resolution” video course intended to help learners productively navigate and resolve conflict situations. This course, which comprises seven video lessons, defines conflict and describes common causes of workplace conflict. In addition, it explains how to apply the Thomas-Kilmann Conflict Mode Model to generate a win-win conflict resolution. Finally, viewers will learn how to deal with conflict fairly and ethically. To access your activity IDs, a View CECertificate button will display on the profile upon completion of thecourse. This program is valid for 1 PDC for Society for Human ResourceManagement (SHRM), 1 hour(s) of recertification credit through the HRCertification Institute (HRCI) and 0.75 PDU for the Project ManagementInstitute (PMI).
Overview
COURSE DIFFICULTY
COURSE DURATION
45m
Skills Learned
After completing this online training course, students will be able to:
Identify the common causes of workplace conflict
Apply the Thomas-Kilmann Conflict Mode Model for effective resolution
Implement fair and ethical strategies to handle conflicts
Navigate conflict situations productively
Recognize the importance of win-win outcomes in conflict resolution
HR professionals, team leaders, managers, employees in conflict-prone environments
None
01. Introduction to Conflict Resolution
02. Understanding Workplace Conflict
03. The Thomas-Kilmann Conflict Mode Model
04. Strategies for Effective Conflict Resolution
05. Ethical Considerations in Conflict Management
06. Practical Application and Case Studies
07. Conclusion and Next Steps
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the common causes of workplace conflict
Apply the Thomas-Kilmann Conflict Mode Model for effective resolution
Implement fair and ethical strategies to handle conflicts
Navigate conflict situations productively
Recognize the importance of win-win outcomes in conflict resolution
WHO SHOULD ATTEND
HR professionals, team leaders, managers, employees in conflict-prone environments
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Conflict Resolution
02. Understanding Workplace Conflict
03. The Thomas-Kilmann Conflict Mode Model
04. Strategies for Effective Conflict Resolution
05. Ethical Considerations in Conflict Management
06. Practical Application and Case Studies
07. Conclusion and Next Steps
