Welcome to the topic of continuous quality improvement (CQI)! CQI: Flow is a video course that provides tools for understanding and improving the flow of your business processes. This video lesson, The Value-Added Flowchart, is the first of five. It describes the different kinds of value add: customer, business, and non-value add. The viewer will also learn how to construct a value-added flowchart.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Components of a Value-Added Flowchart
Analyze Processes to Identify Improvement Opportunities
Develop Action Plans Based on Flowchart Analysis
Quality Improvement Professionals, Project Managers, Team Leaders, Process Analysts, Healthcare Administrators
None
01. Introduction to Continuous Quality Improvement
02. Understanding Flowcharts and Their Components
03. Identifying Value-Added vs. Non-Value-Added Activities
04. Techniques for Creating Effective Flowcharts
05. Case Studies and Practical Applications
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Components of a Value-Added Flowchart
Analyze Processes to Identify Improvement Opportunities
Develop Action Plans Based on Flowchart Analysis
WHO SHOULD ATTEND
Quality Improvement Professionals, Project Managers, Team Leaders, Process Analysts, Healthcare Administrators
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Continuous Quality Improvement
02. Understanding Flowcharts and Their Components
03. Identifying Value-Added vs. Non-Value-Added Activities
04. Techniques for Creating Effective Flowcharts
05. Case Studies and Practical Applications
