Welcome to the “Creating a Customer Service Culture” video lesson intended to describe the leadership and operational steps to build and support a customer service culture. This lesson shows the learner what an organization’s leadership must do to create a great service culture and how they can achieve it. The lesson also demonstrates how to sustain a customer service culture while an organization is growing.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Steps to Build a Customer Service Culture
Recognize Leadership's Role in Sustaining Customer Service Excellence
Apply Strategies to Enhance Customer Service During Organizational Growth
Develop Action Plans for Continuous Improvement in Customer Service
Customer Service Managers, Team Leaders, Organizational Leaders, Human Resource Professionals, Business Owners
None
01. Understanding Customer Service Culture
02. Leadership's Role in Customer Service
03. Strategies for Sustaining Customer Service Excellence
04. Implementing Customer Service Training Programs
05. Measuring and Improving Customer Service Performance
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Steps to Build a Customer Service Culture
Recognize Leadership's Role in Sustaining Customer Service Excellence
Apply Strategies to Enhance Customer Service During Organizational Growth
Develop Action Plans for Continuous Improvement in Customer Service
WHO SHOULD ATTEND
Customer Service Managers, Team Leaders, Organizational Leaders, Human Resource Professionals, Business Owners
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Customer Service Culture
02. Leadership's Role in Customer Service
03. Strategies for Sustaining Customer Service Excellence
04. Implementing Customer Service Training Programs
05. Measuring and Improving Customer Service Performance
