Welcome to the “10 Ways to Create Amazement” lesson which covers 10 helpful tips to help you create moments of magic for your customers. This lesson is the third of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll learn about managing first impressions, as well as the importance of being knowledgeable, showing appreciation, communication, building rapport, and responding quickly. Also covered is how to act like a leader, a five-step process to avoid moments of misery, and how to UPOD. By watching this lesson, you’ll gain 10 sure-fire ways to create moments of magic for your customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
25m
Skills Learned
After completing this online training course, students will be able to:
Create memorable first impressions for customers
Demonstrate effective communication techniques
Build rapport and show appreciation to enhance customer relationships
Implement a five-step process to avoid customer dissatisfaction
Apply the UPOD method to create moments of magic for customers
Customer Service Representatives, Managers, Team Leaders, Sales Professionals
None
01. Importance of First Impressions
02. Effective Communication Strategies
03. Building Rapport with Customers
04. Responding Quickly to Customer Needs
05. Implementing the UPOD Method
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Create memorable first impressions for customers
Demonstrate effective communication techniques
Build rapport and show appreciation to enhance customer relationships
Implement a five-step process to avoid customer dissatisfaction
Apply the UPOD method to create moments of magic for customers
WHO SHOULD ATTEND
Customer Service Representatives, Managers, Team Leaders, Sales Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Importance of First Impressions
02. Effective Communication Strategies
03. Building Rapport with Customers
04. Responding Quickly to Customer Needs
05. Implementing the UPOD Method
