Welcome to the “Customer-Focused Culture” lesson which covers six tips on how to make your organization’s culture more customer-focused. This lesson is the fourth of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll learn six helpful steps to engage your customers in your organizational culture, including tips like defining your customer experience and defending the culture. After viewing, you’ll walk away with actionable items to help you deliver a more amazing experience to your customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
11m
Skills Learned
After completing this online training course, students will be able to:
Define the Key Elements of a Customer-Focused Culture
Identify Strategies to Engage Customers in Organizational Culture
Implement Actionable Steps to Enhance Customer Experience
Defend and Promote a Customer-Centric Approach Within the Organization
Customer Service Managers, Team Leaders, Frontline Staff, Marketing Professionals, Business Owners
None
01. Introduction to Customer-Focused Culture
02. Six Tips for Enhancing Customer Engagement
03. Strategies for Defending Organizational Culture
04. Actionable Steps for Delivering Amazing Customer Experiences
05. Conclusion and Next Steps
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Define the Key Elements of a Customer-Focused Culture
Identify Strategies to Engage Customers in Organizational Culture
Implement Actionable Steps to Enhance Customer Experience
Defend and Promote a Customer-Centric Approach Within the Organization
WHO SHOULD ATTEND
Customer Service Managers, Team Leaders, Frontline Staff, Marketing Professionals, Business Owners
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer-Focused Culture
02. Six Tips for Enhancing Customer Engagement
03. Strategies for Defending Organizational Culture
04. Actionable Steps for Delivering Amazing Customer Experiences
05. Conclusion and Next Steps
