Welcome to the “Introduction” lesson which briefly covers the agenda for this course. This lesson is the first of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll learn what “customer” means, as well as what you can expect to get out of this course.
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Understand the Definition of a Customer
Recognize Key Elements of an Amazing Customer Experience
Identify Tools to Enhance Customer Interactions
Customer Service Representatives, Managers, Team Leaders, Business Owners, Marketing Professionals
None
01. Introduction to Customer Experience
02. Importance of Understanding Customers
03. Overview of Course Agenda
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Definition of a Customer
Recognize Key Elements of an Amazing Customer Experience
Identify Tools to Enhance Customer Interactions
WHO SHOULD ATTEND
Customer Service Representatives, Managers, Team Leaders, Business Owners, Marketing Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Experience
02. Importance of Understanding Customers
03. Overview of Course Agenda
