The Cisco CCNP Collaboration: CTCOLLAB online training course will prepare students with the necessary knowledge and skills for troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.
Overview
Skills Learned
After completing this online training course, students will be able to:
Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
Troubleshooting issues with Call Setup
Troubleshooting issues with ILS
Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
Troubleshooting issues with Cisco TelePresence Management Suite
Troubleshooting issues with Voice Quatlity and Media Resources
- Field Engineers
- Help Desks
- Sales Engineers
- Systems Engineers
- System Administrators Channel Partners/Resellers
- Working knowledge of converged voice, video, and data networks
- Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
- Ability to configure and operate Cisco routers and switches
- Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment
01.
- Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
- Module 2: Cisco Unified Communications Manager Troubleshooting
- Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
- Module 4: Call Setup Issues
- Module 5: ILS and GDPR Issues
- Module 6: Cisco Unified Communications Manager Mobility Features
- Module 7: Cisco TelePresence Management Suite Issues
- Module 8: Voice Quality and Media Resources Issues
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
Troubleshooting issues with Call Setup
Troubleshooting issues with ILS
Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
Troubleshooting issues with Cisco TelePresence Management Suite
Troubleshooting issues with Voice Quatlity and Media Resources
WHO SHOULD ATTEND
- Field Engineers
- Help Desks
- Sales Engineers
- Systems Engineers
- System Administrators Channel Partners/Resellers
PREREQUISITES
- Working knowledge of converged voice, video, and data networks
- Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
- Ability to configure and operate Cisco routers and switches
- Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment
COURSE OUTLINE
01.
- Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
- Module 2: Cisco Unified Communications Manager Troubleshooting
- Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
- Module 4: Call Setup Issues
- Module 5: ILS and GDPR Issues
- Module 6: Cisco Unified Communications Manager Mobility Features
- Module 7: Cisco TelePresence Management Suite Issues
- Module 8: Voice Quality and Media Resources Issues
