Welcome to the “Customer Relationship Management 101” course designed to give viewers a basic understanding of Customer Relationship Management (CRM) and some of its benefits. This course, comprising of two lessons, will show the usefulness of CRM platforms for businesses large and small. Viewers will learn about what CRM is, why it’s useful, the three different types of CRM to choose from, and many of its benefits. By the end, expect to have an overall understanding of CRM software and all that they have to offer.
Overview
COURSE DIFFICULTY
COURSE DURATION
11m
Skills Learned
After completing this online training course, students will be able to:
Understand the Fundamentals of Customer Relationship Management
Identify Key Strategies for Building Customer Loyalty
Analyze Customer Data to Improve Business Relationships
Implement Effective Communication Techniques with Customers
Utilize CRM Tools to Enhance Customer Interactions
Sales Professionals, Marketing Specialists, Customer Service Representatives, Business Analysts, Entrepreneurs
None
01. Introduction to Customer Relationship Management
02. Importance of Customer Relationships in Business
03. Key Components of CRM Systems
04. Strategies for Effective Customer Engagement
05. Analyzing Customer Data for Better Decision Making
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Fundamentals of Customer Relationship Management
Identify Key Strategies for Building Customer Loyalty
Analyze Customer Data to Improve Business Relationships
Implement Effective Communication Techniques with Customers
Utilize CRM Tools to Enhance Customer Interactions
WHO SHOULD ATTEND
Sales Professionals, Marketing Specialists, Customer Service Representatives, Business Analysts, Entrepreneurs
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Relationship Management
02. Importance of Customer Relationships in Business
03. Key Components of CRM Systems
04. Strategies for Effective Customer Engagement
05. Analyzing Customer Data for Better Decision Making
