Welcome to the “Customer Relationship Management 101: Improving Your Organization with CRM” lesson designed to define Customer Relationship Management (CRM) software more clearly. This lesson is the first of two in the “Customer Relationship Management 101” course, which will show the usefulness of CRM platforms for businesses large and small. Viewers will learn about what CRM is, why it’s useful, and the three different types that are available to choose from. By the end, expect to have a better understanding of the basics of CRM platforms.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Understand the fundamentals of Customer Relationship Management
Identify key CRM tools and technologies
Analyze customer data to improve relationships and sales
Develop strategies for effective customer engagement
Implement best practices for CRM success
Sales Professionals, Marketing Specialists, Customer Service Representatives, Business Analysts, Team Leaders
None
01. Introduction to Customer Relationship Management
02. Key Components of a CRM System
03. Customer Data Management and Analysis
04. Strategies for Enhancing Customer Engagement
05. Best Practices for CRM Implementation
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the fundamentals of Customer Relationship Management
Identify key CRM tools and technologies
Analyze customer data to improve relationships and sales
Develop strategies for effective customer engagement
Implement best practices for CRM success
WHO SHOULD ATTEND
Sales Professionals, Marketing Specialists, Customer Service Representatives, Business Analysts, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Relationship Management
02. Key Components of a CRM System
03. Customer Data Management and Analysis
04. Strategies for Enhancing Customer Engagement
05. Best Practices for CRM Implementation
