Welcome to the “Customer Relationship Management 101: Why Use CRM?” lesson designed to explain the many benefits of using Customer Relationship Management (CRM) for a business. This lesson is the final of two in the “Customer Relationship Management 101” course, which will show the usefulness of CRM platforms for businesses large and small. Viewers will learn about benefits such as enhancing customer satisfaction, customer retention, better efficiency and so much more. By the end, expect to walk away knowing the several perks and capabilities of a CRM to make your business run smoother.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Relationship Management
Identify Key Features and Benefits of CRM Systems
Analyze Customer Data to Enhance Relationships
Develop Strategies for Implementing CRM Solutions
Recognize Common Challenges and Solutions in CRM Adoption
Sales Professionals, Marketing Specialists, Customer Service Representatives, Business Analysts, Small Business Owners
None
01. Introduction to Customer Relationship Management
02. Key Features and Benefits of CRM Systems
03. Analyzing Customer Data
04. Implementing CRM Solutions
05. Overcoming Challenges in CRM Adoption
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Relationship Management
Identify Key Features and Benefits of CRM Systems
Analyze Customer Data to Enhance Relationships
Develop Strategies for Implementing CRM Solutions
Recognize Common Challenges and Solutions in CRM Adoption
WHO SHOULD ATTEND
Sales Professionals, Marketing Specialists, Customer Service Representatives, Business Analysts, Small Business Owners
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Relationship Management
02. Key Features and Benefits of CRM Systems
03. Analyzing Customer Data
04. Implementing CRM Solutions
05. Overcoming Challenges in CRM Adoption
