Welcome to “Customer Service 101: Connecting with Customers,” a video lesson intended to explain how you can humanize yourself for customers, as well as acknowledge the personhood of others. This lesson is the fifth of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. Have you ever felt taken for granted by your customers? Well, this lesson will help you connect with your customers so that you have stronger, healthier interactions.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Humanize Interactions with Customers
Acknowledge and Respect Customer Individuality
Build Stronger Relationships with Customers
Enhance Overall Customer Experience
Improve Communication Skills
Customer Service Representatives, Sales Professionals, Business Owners, Team Leaders
None
01. Introduction to Customer Service Principles
02. Techniques for Connecting with Customers
03. Strategies for Effective Communication
04. Addressing Customer Needs and Concerns
05. Building Long-Term Customer Relationships
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Humanize Interactions with Customers
Acknowledge and Respect Customer Individuality
Build Stronger Relationships with Customers
Enhance Overall Customer Experience
Improve Communication Skills
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Business Owners, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Principles
02. Techniques for Connecting with Customers
03. Strategies for Effective Communication
04. Addressing Customer Needs and Concerns
05. Building Long-Term Customer Relationships
