Welcome to “Customer Service 101: Defining Your Customers,” a video lesson that explains who qualifies as a customer. This lesson is the first of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. First, this lesson provides definitions for internal and external customers. Then, it describes when you might become the customer yourself—and how to be a great one. By completing this lesson, you’ll learn why it’s important to think of everyone as a potential customer!
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Define internal and external customers
Recognize the importance of viewing everyone as a potential customer
Apply strategies to serve customers more effectively
Understand the concept of being a customer themselves
Identify key characteristics of great customer service
Customer service representatives, sales professionals, business managers, team leaders, aspiring customer service professionals
None
01. Introduction to Customer Service
02. Understanding Internal and External Customers
03. The Customer Experience
04. Becoming a Great Customer
05. Strategies for Effective Customer Service
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Define internal and external customers
Recognize the importance of viewing everyone as a potential customer
Apply strategies to serve customers more effectively
Understand the concept of being a customer themselves
Identify key characteristics of great customer service
WHO SHOULD ATTEND
Customer service representatives, sales professionals, business managers, team leaders, aspiring customer service professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service
02. Understanding Internal and External Customers
03. The Customer Experience
04. Becoming a Great Customer
05. Strategies for Effective Customer Service
