Welcome to the “Customer Service 101: Do You Have What It Takes?” video lesson intended to describe essential traits of successful customer service workers. This lesson is the third of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. From being patient to staying curious, there’s a lot that customer service reps must do to stay on top of their game. By watching this lesson, you’ll gain a sense of the key qualities you should work on developing to become the best customer service rep you can be!
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Essential Traits of Successful Customer Service Workers
Demonstrate Patience and Empathy in Customer Interactions
Apply Techniques to Stay Curious and Engaged with Customers
Recognize the Importance of Effective Communication Skills
Develop Strategies to Handle Difficult Customer Situations
Customer Service Representatives, Retail Workers, Frontline Staff, Call Center Agents, Team Leaders
None
01. Introduction to Customer Service Traits
02. Key Qualities of Successful Customer Service Representatives
03. Techniques for Effective Customer Interaction
04. Strategies for Continuous Improvement in Customer Service
05. Conclusion and Next Steps
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Essential Traits of Successful Customer Service Workers
Demonstrate Patience and Empathy in Customer Interactions
Apply Techniques to Stay Curious and Engaged with Customers
Recognize the Importance of Effective Communication Skills
Develop Strategies to Handle Difficult Customer Situations
WHO SHOULD ATTEND
Customer Service Representatives, Retail Workers, Frontline Staff, Call Center Agents, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Traits
02. Key Qualities of Successful Customer Service Representatives
03. Techniques for Effective Customer Interaction
04. Strategies for Continuous Improvement in Customer Service
05. Conclusion and Next Steps
