Welcome to “Customer Service 101: Factors of the Customer Experience,” a video lesson that goes over several different forces that you must contend with in order to satisfy your customers. This lesson is the second of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. By watching this lesson, you’ll understand what you must consider to tailor your service to suit the needs of the individuals in your target audience.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Factors Influencing Customer Experience
Tailor Customer Service Approaches to Individual Needs
Understand the Importance of Customer Feedback
Implement Strategies to Enhance Customer Satisfaction
Customer Service Representatives, Sales Professionals, Support Staff, Business Owners, Team Leaders
None
01. Introduction to Customer Service
02. Understanding Customer Needs
03. Key Factors Affecting Customer Experience
04. Strategies for Effective Communication
05. Measuring Customer Satisfaction
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Factors Influencing Customer Experience
Tailor Customer Service Approaches to Individual Needs
Understand the Importance of Customer Feedback
Implement Strategies to Enhance Customer Satisfaction
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Support Staff, Business Owners, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service
02. Understanding Customer Needs
03. Key Factors Affecting Customer Experience
04. Strategies for Effective Communication
05. Measuring Customer Satisfaction
