Welcome to “Customer Service 101: Securing Customer Loyalty,” a video lesson intended to help you create long-lasting relationships with customers. This lesson is the final of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. From this lesson, you’ll discover small steps you can take that’ll have a big impact on your customers’ experience. This lesson will also introduce you to the customer satisfaction and loyalty scale, which you can use to measure the experience of your customers. That way, you’ll be in a better place to help customers WANT to give you their business.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Loyalty
Implement Effective Communication Techniques
Resolve Customer Complaints Efficiently
Develop Strategies for Building Long-Term Relationships
Measure Customer Satisfaction and Loyalty
Customer Service Representatives, Sales Professionals, Team Leaders, Managers
None
01. Introduction to Customer Service
02. The Role of Customer Loyalty
03. Key Communication Skills
04. Handling Difficult Situations
05. Building Lasting Customer Relationships
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Loyalty
Implement Effective Communication Techniques
Resolve Customer Complaints Efficiently
Develop Strategies for Building Long-Term Relationships
Measure Customer Satisfaction and Loyalty
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service
02. The Role of Customer Loyalty
03. Key Communication Skills
04. Handling Difficult Situations
05. Building Lasting Customer Relationships
