Welcome to the “Customer Service 101: Steps for Success” video lesson meant to cover several best practices you can incorporate into your interactions with customers. This lesson is the fourth of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. From this lesson, you’ll learn action steps you should take when working with customers to ensure the process goes smoothly, every time.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Identify Best Practices for Customer Interactions
Implement Effective Communication Techniques
Resolve Customer Issues Efficiently
Build Rapport with Customers
Understand the Importance of Customer Feedback
Customer Service Representatives, Sales Professionals, Team Leaders, Frontline Staff
None
01. Introduction to Customer Service
02. Understanding Customer Needs
03. Techniques for Effective Communication
04. Handling Customer Complaints
05. Building Long-Term Customer Relationships
06. Continuous Improvement in Customer Service
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Best Practices for Customer Interactions
Implement Effective Communication Techniques
Resolve Customer Issues Efficiently
Build Rapport with Customers
Understand the Importance of Customer Feedback
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Team Leaders, Frontline Staff
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service
02. Understanding Customer Needs
03. Techniques for Effective Communication
04. Handling Customer Complaints
05. Building Long-Term Customer Relationships
06. Continuous Improvement in Customer Service
