Welcome to the Customer Service Conversations video lesson. This video lesson offers great advice on making customer interactions effective and positive. It also acknowledges that your job, dealing with customers, is not an easy one, and provides tips on getting you through your busy day with energy and a great attitude. To give great service you need to be a student of great service, and this video lesson will help you along that path. This series is designed for the service representatives in a face to face and/or retail environment (vs. phone service).
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify key strategies for effective customer interactions
Recognize common conversation breakdowns and how to avoid them
Employ techniques to maintain a positive attitude during customer service challenges
Understand the importance of continuous learning in delivering great service
Develop skills to handle difficult customer situations with confidence
Customer service representatives, retail staff, front-line employees
None
01. Introduction to Customer Service Conversations
02. Common Conversation Breakdowns
03. Techniques for Effective Communication
04. Maintaining a Positive Attitude
05. Continuous Learning in Customer Service
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify key strategies for effective customer interactions
Recognize common conversation breakdowns and how to avoid them
Employ techniques to maintain a positive attitude during customer service challenges
Understand the importance of continuous learning in delivering great service
Develop skills to handle difficult customer situations with confidence
WHO SHOULD ATTEND
Customer service representatives, retail staff, front-line employees
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Conversations
02. Common Conversation Breakdowns
03. Techniques for Effective Communication
04. Maintaining a Positive Attitude
05. Continuous Learning in Customer Service
