Welcome to the Customer Service Conversations video lesson. This video lesson helps us understand how to provide better, more satisfying experiences to our customers by breaking down a typical interaction into key phases. It also offers guidance through each of these phases and is valuable for anyone who interacts with customers. From before the customer enters your life until they walk away satisfied, you need to be in control and prepared to deliver. This series is designed for the service representatives in a face to face and/or retail environment (vs. phone service).
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Phases of Customer Interactions
Enhance Customer Satisfaction Through Effective Communication
Implement Strategies for Managing Customer Expectations
Develop Skills for Handling Difficult Conversations
Create a Positive Customer Experience from Start to Finish
Customer Service Representatives, Retail Staff, Service Managers
None
01. Understanding Customer Service Fundamentals
02. Key Phases of Customer Interactions
03. Techniques for Effective Communication
04. Strategies for Managing Customer Expectations
05. Best Practices for Handling Difficult Conversations
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Phases of Customer Interactions
Enhance Customer Satisfaction Through Effective Communication
Implement Strategies for Managing Customer Expectations
Develop Skills for Handling Difficult Conversations
Create a Positive Customer Experience from Start to Finish
WHO SHOULD ATTEND
Customer Service Representatives, Retail Staff, Service Managers
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Customer Service Fundamentals
02. Key Phases of Customer Interactions
03. Techniques for Effective Communication
04. Strategies for Managing Customer Expectations
05. Best Practices for Handling Difficult Conversations
