Welcome to “Customer Service in the COVID-19 Era – Retail Employees,” the video lesson meant to explain best practices retail workers can follow to improve customer service and promote safety during the COVID-19 pandemic. From this lesson, you’ll learn about the importance of customer loyalty and prioritizing the customer experience. Plus, you’ll learn strategies for promoting cleanliness and efficiency as you go about your job duties.
Overview
COURSE DIFFICULTY
COURSE DURATION
9m
Skills Learned
After completing this online training course, students will be able to:
Understand the unique challenges of customer service during the COVID-19 pandemic
Implement effective communication strategies with customers in a retail environment
Adapt service techniques to ensure safety and satisfaction for both customers and employees
Recognize and manage customer concerns related to health and safety
Utilize digital tools and resources to enhance customer service experiences
Retail Employees, Customer Service Representatives, Frontline Staff, Team Leaders in Retail
None
01. Overview of Customer Service During COVID-19
02. Safety Protocols and Best Practices
03. Effective Communication Techniques
04. Handling Customer Concerns and Feedback
05. Leveraging Technology for Enhanced Service
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the unique challenges of customer service during the COVID-19 pandemic
Implement effective communication strategies with customers in a retail environment
Adapt service techniques to ensure safety and satisfaction for both customers and employees
Recognize and manage customer concerns related to health and safety
Utilize digital tools and resources to enhance customer service experiences
WHO SHOULD ATTEND
Retail Employees, Customer Service Representatives, Frontline Staff, Team Leaders in Retail
PREREQUISITES
None
COURSE OUTLINE
01. Overview of Customer Service During COVID-19
02. Safety Protocols and Best Practices
03. Effective Communication Techniques
04. Handling Customer Concerns and Feedback
05. Leveraging Technology for Enhanced Service
