Welcome to “Customer Service in the COVID-19 Era – Retail Employers,” the video lesson intended to help retailers improve customer service and promote safety during the COVID-19 pandemic. To help restore customer confidence in your retail store, you need to stay informed and implement the latest strategies for keeping people healthy. From this lesson, you’ll learn some of those key policies and controls you can apply to help you do just that.
Overview
COURSE DIFFICULTY
COURSE DURATION
12m
Skills Learned
After completing this online training course, students will be able to:
Adapt customer service strategies to meet evolving consumer expectations during the pandemic
Implement safety protocols while maintaining high levels of customer satisfaction
Utilize digital tools and platforms to enhance customer engagement
Recognize and address common challenges faced in customer interactions during COVID-19
Develop effective communication techniques for remote customer service interactions
Retail Managers, Customer Service Representatives, Sales Associates, Store Supervisors, Business Owners
None
01. Understanding the Impact of COVID-19 on Retail Customer Service
02. Best Practices for Safety and Hygiene in Retail Environments
03. Effective Use of Technology in Customer Interactions
04. Strategies for Maintaining Customer Loyalty During Uncertain Times
05. Communication Skills for Remote and In-Person Interactions
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Adapt customer service strategies to meet evolving consumer expectations during the pandemic
Implement safety protocols while maintaining high levels of customer satisfaction
Utilize digital tools and platforms to enhance customer engagement
Recognize and address common challenges faced in customer interactions during COVID-19
Develop effective communication techniques for remote customer service interactions
WHO SHOULD ATTEND
Retail Managers, Customer Service Representatives, Sales Associates, Store Supervisors, Business Owners
PREREQUISITES
None
COURSE OUTLINE
01. Understanding the Impact of COVID-19 on Retail Customer Service
02. Best Practices for Safety and Hygiene in Retail Environments
03. Effective Use of Technology in Customer Interactions
04. Strategies for Maintaining Customer Loyalty During Uncertain Times
05. Communication Skills for Remote and In-Person Interactions
