Welcome to our video lesson on Customer Service Loyalty. Have you ever been to an amazing restaurant, only to have the excellent food undercut by poor service? They’ve probably lost your loyalty because they didn’t recognize all four P’s of the customer experience: Product, Process, Performance, and People. This lesson will go into detail on each of the four P’s, explain why a business in retail needs to maintain focus on all of these areas, and advise you how to improve any of these areas in which your organization needs reinforcement.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Four P's of Customer Experience
Explain the Importance of Customer Service Loyalty
Assess Areas for Improvement in Customer Service
Implement Strategies to Enhance Customer Satisfaction
Measure the Impact of Service Improvements on Customer Retention
Customer Service Representatives, Retail Managers, Business Owners, Sales Professionals
None
01. Introduction to Customer Service Loyalty
02. The Four P's of Customer Experience
03. Strategies for Enhancing Customer Satisfaction
04. Measuring Customer Loyalty and Retention
05. Case Studies and Best Practices
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Four P's of Customer Experience
Explain the Importance of Customer Service Loyalty
Assess Areas for Improvement in Customer Service
Implement Strategies to Enhance Customer Satisfaction
Measure the Impact of Service Improvements on Customer Retention
WHO SHOULD ATTEND
Customer Service Representatives, Retail Managers, Business Owners, Sales Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Loyalty
02. The Four P's of Customer Experience
03. Strategies for Enhancing Customer Satisfaction
04. Measuring Customer Loyalty and Retention
05. Case Studies and Best Practices
