Welcome to the “Customer Service Pro Tips” video course created to help customer service workers put their best foot forward and keep customers coming back. This course, comprising five video lessons, educates viewers on the many ways they can excel in customer service. From going above and beyond customer expectations to analyzing the customer experience to building relationships that last, viewers of this course will be equipped with the necessary tools for providing the highest level of customer service. To access your activity IDs, a View CECertificate button will display on the profile upon completion of thecourse. This program is valid for 0.75 hour(s) of recertification creditthrough the HR Certification Institute (HRCI) and 0.5 PDU for the ProjectManagement Institute (PMI).
Overview
COURSE DIFFICULTY
COURSE DURATION
30m
Skills Learned
After completing this online training course, students will be able to:
Identify Key Strategies for Excelling in Customer Service
Analyze and Enhance the Customer Experience
Build Long-Lasting Customer Relationships
Go Above and Beyond Customer Expectations
Utilize Tools for Providing Exceptional Service
Customer service representatives, Customer service managers, Sales professionals, Team leaders in service-oriented roles
None
01. Introduction to Customer Service Excellence
02. Understanding Customer Expectations
03. Techniques for Effective Communication
04. Strategies for Relationship Building
05. Analyzing and Improving Customer Service Performance
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Key Strategies for Excelling in Customer Service
Analyze and Enhance the Customer Experience
Build Long-Lasting Customer Relationships
Go Above and Beyond Customer Expectations
Utilize Tools for Providing Exceptional Service
WHO SHOULD ATTEND
Customer service representatives, Customer service managers, Sales professionals, Team leaders in service-oriented roles
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Excellence
02. Understanding Customer Expectations
03. Techniques for Effective Communication
04. Strategies for Relationship Building
05. Analyzing and Improving Customer Service Performance
