Welcome to the “Customer Service Pro Tips: Analyzing the Customer Experience” video lesson intended to explore three tools that can help viewers better understand and serve their customers. This lesson is the second of five in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. In this lesson, viewers will learn about the customer window, the service experience chart, and the service gap analysis. Each of these tools can help service agents keep their customers satisfied.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Analyze the key components of the customer experience
Identify common customer pain points and areas for improvement
Implement effective strategies to enhance customer satisfaction
Measure and evaluate the impact of customer service initiatives
Develop actionable insights based on customer feedback
Customer Service Representatives, Customer Support Managers, Business Analysts, Marketing Professionals
Basic understanding of customer service principles, Familiarity with customer feedback tools
01. Introduction to Customer Experience
02. Understanding Customer Pain Points
03. Strategies for Enhancing Customer Satisfaction
04. Measuring Success in Customer Service
05. Leveraging Customer Feedback for Continuous Improvement
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Analyze the key components of the customer experience
Identify common customer pain points and areas for improvement
Implement effective strategies to enhance customer satisfaction
Measure and evaluate the impact of customer service initiatives
Develop actionable insights based on customer feedback
WHO SHOULD ATTEND
Customer Service Representatives, Customer Support Managers, Business Analysts, Marketing Professionals
PREREQUISITES
Basic understanding of customer service principles, Familiarity with customer feedback tools
COURSE OUTLINE
01. Introduction to Customer Experience
02. Understanding Customer Pain Points
03. Strategies for Enhancing Customer Satisfaction
04. Measuring Success in Customer Service
05. Leveraging Customer Feedback for Continuous Improvement
