Welcome to the “Customer Service Pro Tips: Building Relationships that Last” video lesson created to help service agents set themselves apart from the competition through their customer relationships. This is the final lesson in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. This lesson begins by establishing the importance of listening in any relationship and dives into the four levels of listening. Then, viewers will learn five strategies to build customer relationships and leave customers wanting to keep their business with your organization.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Listening in Customer Relationships
Identify the Four Levels of Listening
Implement Five Strategies to Build Strong Customer Relationships
Recognize the Impact of Building Lasting Customer Connections
Enhance Customer Retention Through Effective Communication
Customer service representatives, service agents, team leaders, customer support managers
None
01. The Importance of Listening in Customer Service
02. The Four Levels of Listening
03. Strategies for Building Customer Relationships
04. Techniques for Engaging and Retaining Customers
05. Best Practices for Effective Communication in Customer Service
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Listening in Customer Relationships
Identify the Four Levels of Listening
Implement Five Strategies to Build Strong Customer Relationships
Recognize the Impact of Building Lasting Customer Connections
Enhance Customer Retention Through Effective Communication
WHO SHOULD ATTEND
Customer service representatives, service agents, team leaders, customer support managers
PREREQUISITES
None
COURSE OUTLINE
01. The Importance of Listening in Customer Service
02. The Four Levels of Listening
03. Strategies for Building Customer Relationships
04. Techniques for Engaging and Retaining Customers
05. Best Practices for Effective Communication in Customer Service
