Welcome to the “Customer Service Pro Tips: Lights! Camera! Stellar Service!” video lesson created to show viewers that becoming a character and utilizing acting principles are great ways to deliver stellar customer service. This lesson is the third of five in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. In this lesson, viewers will learn about how to step into a character at work, how to use their character effectively, as well as when they need to “get off the stage” and put their character aside. Ultimately, this lesson provides viewers with a new way to stay motivated at work and give their customers the best service possible.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify the Importance of Character in Customer Interactions
Apply Acting Principles to Enhance Customer Service
Recognize When to Transition Between Character and Authenticity
Develop Strategies for Staying Motivated at Work
Deliver Exceptional Service Through Engaging Customer Interactions
Customer Service Representatives, Sales Professionals, Team Leaders, Frontline Staff
None
01. Introduction to Customer Service and Acting Principles
02. Techniques for Stepping into a Character
03. Effective Use of Character in Customer Interactions
04. Recognizing the Need for Authenticity
05. Strategies for Maintaining Motivation in Customer Service
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Importance of Character in Customer Interactions
Apply Acting Principles to Enhance Customer Service
Recognize When to Transition Between Character and Authenticity
Develop Strategies for Staying Motivated at Work
Deliver Exceptional Service Through Engaging Customer Interactions
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Team Leaders, Frontline Staff
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service and Acting Principles
02. Techniques for Stepping into a Character
03. Effective Use of Character in Customer Interactions
04. Recognizing the Need for Authenticity
05. Strategies for Maintaining Motivation in Customer Service
