Welcome to the “Customer Service Pro Tips: Self-Care for Sustainable Service” video lesson intended to help viewers understand that they can’t take care of others if they aren’t taking care of themselves. This lesson is the fourth of five in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. In this lesson, viewers will learn about seven key steps to practice self-care that will benefit their ability to work as a customer service agent.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Recognize the importance of self-care in customer service
Implement effective self-care strategies to enhance performance
Manage stress and avoid burnout in high-pressure environments
Foster a positive work environment through self-awareness and empathy
Develop tools for maintaining work-life balance in customer service roles
Customer service representatives, support agents, team leaders, managers in customer service roles
None
01. Understanding Self-Care in Customer Service
02. Identifying Signs of Stress and Burnout
03. Techniques for Effective Stress Management
04. Building Resilience and Empathy
05. Creating a Sustainable Work-Life Balance
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Recognize the importance of self-care in customer service
Implement effective self-care strategies to enhance performance
Manage stress and avoid burnout in high-pressure environments
Foster a positive work environment through self-awareness and empathy
Develop tools for maintaining work-life balance in customer service roles
WHO SHOULD ATTEND
Customer service representatives, support agents, team leaders, managers in customer service roles
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Self-Care in Customer Service
02. Identifying Signs of Stress and Burnout
03. Techniques for Effective Stress Management
04. Building Resilience and Empathy
05. Creating a Sustainable Work-Life Balance
