Welcome to Delivering Stellar Customer Service, a video lesson meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Elements of Exceptional Customer Service
Apply the STAR Philosophy in Real-World Scenarios
Develop Strategies for Building Trust with Customers
Enhance Communication Skills for Effective Customer Interactions
Recognize the Importance of Resourcefulness in Customer Service
Customer Service Representatives, Sales Professionals, Team Leaders, Managers, Business Owners
None
01. Introduction to Customer Service Principles
02. Understanding the STAR Philosophy
03. Techniques for Effective Communication
04. Building Trust and Rapport with Customers
05. Problem-Solving and Resourcefulness in Service Delivery
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Key Elements of Exceptional Customer Service
Apply the STAR Philosophy in Real-World Scenarios
Develop Strategies for Building Trust with Customers
Enhance Communication Skills for Effective Customer Interactions
Recognize the Importance of Resourcefulness in Customer Service
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Team Leaders, Managers, Business Owners
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Principles
02. Understanding the STAR Philosophy
03. Techniques for Effective Communication
04. Building Trust and Rapport with Customers
05. Problem-Solving and Resourcefulness in Service Delivery
