Welcome to the “Developing Empathy” video lesson meant to show learners how to become more empathetic at work and in life. This video lesson is the first of two in the two-part “Empathy as a Soft Skill” series. In this lesson, viewers will learn what empathy is and differentiate it from sympathy. In addition, learners will become familiar with a specific process for treating others with empathy at work.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Define Empathy and Its Importance in the Workplace
Differentiate Between Empathy and Sympathy
Apply a Process for Treating Others with Empathy
Recognize the Impact of Empathy on Team Dynamics
Implement Strategies to Foster Empathy in Daily Interactions
Professionals seeking to enhance interpersonal skills, Team leaders, Human resources personnel, Educators, Customer service representatives
None
01. Understanding Empathy
02. The Difference Between Empathy and Sympathy
03. Applying Empathy in the Workplace
04. Strategies for Developing Empathy
05. The Benefits of Empathy in Professional Settings
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Define Empathy and Its Importance in the Workplace
Differentiate Between Empathy and Sympathy
Apply a Process for Treating Others with Empathy
Recognize the Impact of Empathy on Team Dynamics
Implement Strategies to Foster Empathy in Daily Interactions
WHO SHOULD ATTEND
Professionals seeking to enhance interpersonal skills, Team leaders, Human resources personnel, Educators, Customer service representatives
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Empathy
02. The Difference Between Empathy and Sympathy
03. Applying Empathy in the Workplace
04. Strategies for Developing Empathy
05. The Benefits of Empathy in Professional Settings
