Welcome to the “Difficult Discussions with Employees” video lesson, which instructs managers on how to conduct uncomfortable but necessary conversations with their employees. This one-off lesson describes a five-step process for leading these difficult conversations in a way that ultimately generates positive results. In addition, it offers helpful tips for ensuring tough conversations go as smoothly as possible—despite the awkwardness. In the end, learners should understand that, even though difficult discussions are no fun to have, it’s a manager’s responsibility to address negative behavior that can harm the organization.
Overview
COURSE DIFFICULTY
COURSE DURATION
9m
Skills Learned
After completing this online training course, students will be able to:
Identify the five-step process for conducting difficult discussions
Apply effective communication techniques during uncomfortable conversations
Manage employee responses and emotions during discussions
Create a positive outcome from challenging conversations
Recognize the importance of addressing negative behavior in the workplace
Managers, Team Leaders, Supervisors, Human Resources Professionals
None
01. Introduction to Difficult Discussions
02. The Five-Step Process for Conducting Conversations
03. Strategies for Effective Communication
04. Managing Emotions and Responses
05. Ensuring Positive Outcomes and Follow-Up
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the five-step process for conducting difficult discussions
Apply effective communication techniques during uncomfortable conversations
Manage employee responses and emotions during discussions
Create a positive outcome from challenging conversations
Recognize the importance of addressing negative behavior in the workplace
WHO SHOULD ATTEND
Managers, Team Leaders, Supervisors, Human Resources Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Difficult Discussions
02. The Five-Step Process for Conducting Conversations
03. Strategies for Effective Communication
04. Managing Emotions and Responses
05. Ensuring Positive Outcomes and Follow-Up
