Welcome to the “Replying to Emails” video lesson meant to convey proper etiquette for responding to email messages. This video lesson is part of the “Email Essentials” series, which explains how to leverage email effectively so learners can achieve their communication goals at work. Throughout this lesson, viewers will learn to only reply when needed, respond to all parts of emails, and beware of “reply all.”
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Identify Proper Email Etiquette When Responding
Determine When to Use "Reply All" Appropriately
Respond to All Parts of Email Messages Effectively
Recognize the Importance of Timely Responses
Understand Common Email Communication Pitfalls
Professionals, Team Leaders, Administrative Assistants, Customer Service Representatives
None
01. Introduction to Email Etiquette
02. Guidelines for Responding to Emails
03. When to Use "Reply All"
04. Best Practices for Email Communication
05. Common Mistakes to Avoid
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Proper Email Etiquette When Responding
Determine When to Use "Reply All" Appropriately
Respond to All Parts of Email Messages Effectively
Recognize the Importance of Timely Responses
Understand Common Email Communication Pitfalls
WHO SHOULD ATTEND
Professionals, Team Leaders, Administrative Assistants, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Email Etiquette
02. Guidelines for Responding to Emails
03. When to Use "Reply All"
04. Best Practices for Email Communication
05. Common Mistakes to Avoid
