Welcome to “Expert Insights: Sparking the Customer Experience with Simon T. Bailey,” a video course devoted to helping you embrace customer service as a mindset to create happy and loyal customers. Presented by Simon T. Bailey, a keynote speaker, success coach, author, philanthropist, and more, this course comprises seven lessons and is part of our Expert Insights series. Throughout this course, you’ll be inspired to truly connect and empathize with every customer you serve. You’ll also be motivated to go the extra inch beyond the extra mile to anticipate customer needs. Plus, you’ll learn how intentional acts of kindness can transform a customer experience. By the end of this course, you’ll discover how to be the spark and create loyal customers. To access your activity IDs, a View CECertificate button will display on the profile upon completion of thecourse. This program is valid for 1 PDC for Society for Human ResourceManagement (SHRM), 1 hour(s) of recertification credit through the HRCertification Institute (HRCI) and 0.75 PDU for the Project ManagementInstitute (PMI).
Overview
COURSE DIFFICULTY
COURSE DURATION
53m
Skills Learned
After completing this online training course, students will be able to:
Embrace customer service as a mindset to create happy and loyal customers
Connect and empathize with every customer served
Anticipate customer needs through intentional acts of kindness
Spark loyalty and enhance the overall customer experience
Customer service professionals, team leaders, managers, HR professionals, business owners
None
01. Introduction to Customer Experience
02. The Importance of Empathy in Service
03. Strategies for Anticipating Customer Needs
04. The Role of Kindness in Customer Interaction
05. Creating Loyalty Through Exceptional Service
06. Conclusion and Key Takeaways
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Embrace customer service as a mindset to create happy and loyal customers
Connect and empathize with every customer served
Anticipate customer needs through intentional acts of kindness
Spark loyalty and enhance the overall customer experience
WHO SHOULD ATTEND
Customer service professionals, team leaders, managers, HR professionals, business owners
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Experience
02. The Importance of Empathy in Service
03. Strategies for Anticipating Customer Needs
04. The Role of Kindness in Customer Interaction
05. Creating Loyalty Through Exceptional Service
06. Conclusion and Key Takeaways
