Welcome to the “Handling Anger from Your Employees” video lesson intended to help managers and supervisors effectively resolve situations with angry employees. This lesson gives information on the employer’s rights for terminating an employee who is engaging in hateful or abusive conduct. Then, it goes into how to resolve situations with team members whose anger isn’t as offensive. After viewing, managers should feel more equipped to professionally resolve tricky situations with frustrated and agitated coworkers.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the root causes of employee anger
Implement effective communication strategies to address anger
Develop conflict resolution techniques for handling difficult situations
Foster a positive work environment to mitigate future issues
Managers, Team Leaders, HR Professionals, Supervisors
None
01. Understanding Employee Emotions
02. Techniques for Effective Communication
03. Strategies for Conflict Resolution
04. Building a Supportive Work Environment
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the root causes of employee anger
Implement effective communication strategies to address anger
Develop conflict resolution techniques for handling difficult situations
Foster a positive work environment to mitigate future issues
WHO SHOULD ATTEND
Managers, Team Leaders, HR Professionals, Supervisors
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Employee Emotions
02. Techniques for Effective Communication
03. Strategies for Conflict Resolution
04. Building a Supportive Work Environment
